A critical (and growing) role for the supervisor is to mediate conflicts. Disputes between employees, supervisors, customers and vendors seem to crop up continuously, and unproductive time must be spent in an effort to resolve these conflicts. Developing and expanding your mediation skills can help keep everyone focused on their key goals and away from unnecessary and counterproductive conflict. Using these collaborative techniques and processes effectively can result in win-win solutions, resolution of underlying issues, improved workplace relationships and less distraction.
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